AYO Blue light therapy policies

POLICIES

GENERAL POLICIES

Terms of Policy, Privacy Policy, and Cookie Policy

Returns and warranty

Last updated August 2018

TERMS OF USE & PRIVACY POLICY

By accessing the Novalogy, Inc. website located at www.goayo.com, or any website owned and operated by Novalogy, Inc. or any applications, including mobile applications (the “Services”), and/or by purchasing any Products sold or otherwise made available by Novalogy, Inc. (the “Products”), however accessed or purchased, you agree to be bound by these Terms of Use (“Terms”). By accessing and/or using the Services and/or Products, you agree and represent that you are of legal age and otherwise capable of being bound by these Terms. Your access to and use of the Services and Products is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Services and/or Products.

Novalogy, Inc. grants you, the user of the Services, a limited, non-exclusive, non-transferrable, non-sublicensable, revocable license to access the Services (the “License”) in the manner expressly permitted and not prohibited by Novalogy, Inc.. The License does not convey any interest in or to the Services, information, data or materials available via the Services, or in or to any other Novalogy, Inc. property.

The License grants you the right to access the Services for your personal, non-commercial use as described in the paragraphs below. You are not authorized to use the Services for any other purpose.

 You may view, download for personal use, and print information made available by and through the Services provided that:

(a) you must not republish such material, or reproduce or store such material in any public or private electronic retrieval system, without express written consent from Novalogy, Inc.;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the Services for a commercial purpose, without express written consent from Novalogy, Inc.;

(c) you must not edit or otherwise modify any material made available by or through the Services, without express written consent from Novalogy, Inc..

(d) If you do download or otherwise reproduce the materials generated by or made available through the Services for your personal use in a manner consistent with the License, you must reproduce all proprietary markings, such as copyright and trademark notices, in the same form and manner as the original.

You may not modify or copy the Services or any portion or parts of the Services, decompile, disassemble, or derive source code from the Services.

In addition, you may not use or access the Services in any manner that constitutes a violation of any federal, state or local law, regulation or rule.      

Except as expressly permitted by these terms and conditions, you are not permitted to edit or otherwise modify any material on the Novalogy, Inc. website or provided by or through Services.

Unless you are the primary owner of material published, excerpted, linked to, or otherwise made accessible by Novalogy, Inc., you may not republish, sell, sub-license, or otherwise redistribute Novalogy, Inc. content.  

As a user of the Services, or any of them, you are likewise prohibited from accessing or using the Services in any way that causes, or may cause, damage to the Novalogy, Inc. website or impairment of the performance, availability or accessibility of the website. You are prohibited from using the Services in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. As a user of the Services, or any of them, you are prohibited from copying, storing, hosting, transmitting, sending, publishing or distributing any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

Users of the Services are prohibited from conducting any systematic or automated data collection activities including scraping, data mining and data harvesting on or related to the Services without express written consent from Novalogy, Inc.. Access to the Services by or through any robot, spider or other automated means, with the sole exception of automated access for the purpose of search engine indexing, is prohibited without express written consent from Novalogy, Inc..

You must provide all equipment and software necessary to connect to the Services. You are solely responsible for any fees, including Internet connection or mobile fees that you may incur when accessing the Services. 

The Services and Products and their original content, features and functionality are and will remain the exclusive property of Novalogy, Inc. and its licensors. The Services and Products are protected by intellectual property laws of the United States. Novalogy, Inc.’s trademarks, trade dress, and/or copyrighted materials may not be used without the prior written consent of Novalogy, Inc.. 

In order to purchase the Products, you will be prompted to pay with a valid credit card or other payment method. 

You agree that Novalogy, Inc. has permission to retain and/or share with financial institutions and payment processing firms (including any institutions or firms Novalogy, Inc. retains in the future) your submitted payment information in order to process your purchase. Depending on where you transact with us, the type of payment method used and where your payment method was issued, your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates.      

This section applies to the services and to any Products sold or offered for sale through its Services.

To the extent permitted under law, Novalogy, Inc. disclaims all implied warranties and representations (e.g., warranties of merchantability, fitness for a particular purpose, and accuracy of data and/or information made available by or through the Services or Products). Novalogy, Inc. does not guarantee that the Services and/or Products provided, sold or offered through the Services will function without interruption or errors. All content of the Services and all Products are distributed, sold and/or made available on an "as is" basis.

To the extent permitted under law, Novalogy, Inc. shall not be liable to the user or others for any direct, indirect, incidental, special, consequential, punitive damages, or lost profits, or for any loss of data related to the Services offered by Novalogy, Inc., and/or from the use of any Services, information, data or Products sold or made available through any Services. Novalogy, Inc. likewise shall not be liable to the user for any damages that result directly or indirectly from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized uses of the Services. Novalogy, Inc. likewise shall not be liable to the user for any damages that result directly or indirectly from use of any Product offered, sold or made available through the Services.

Novalogy, Inc. does not warrant that any of the data or files available for access or downloading through the Services will be free of viruses or similar contamination or destructive features. The user expressly agrees that the entire risk as to the quality and performance of the Products and the accuracy or completeness of the content distributed through the Services is assumed solely by you, the user. 

This section applies to use of the services and to any Products sold or offered for sale through its Services.

Novalogy, Inc. reserves the right to seek all remedies available at law and in equity for violations of these Terms by you and/or anyone acting on your behalf, including, without limitation, injunctive relief, petitions for restraining orders, the right to block access to the Services and/or to terminate any further use of the Services by you and/or anyone acting on your behalf.

If Novalogy, Inc. takes any action to enforce these terms, Novalogy, Inc. will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney's fees and costs, in addition to any other relief, at law or in equity, to which such parties may be entitled.

If you violate any of the terms and your account is terminated as a result, you are prohibited from registering another account or otherwise accessing the Services.

This section applies to use of the services and to any Products sold or offered for sale through its Services.

You agree to defend, indemnify and hold harmless Novalogy, Inc., its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Services and/or Products, or b) a breach of these Terms.

Novalogy, Inc. reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, Novalogy, Inc. will provide at least 14 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.

The laws of the State of California, U.S.A. shall exclusively govern any dispute relating to this Agreement and/or the Services or Products. Any claims arising out of the use the Services can only be litigated in the federal or state courts of California, USA, and you agree to personal jurisdiction in those courts by using the Services.

If a court with authority over this Agreement finds any part of it not enforceable, the parties to this Agreement agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do so, the parties will request that the court remove the unenforceable provision, and enforce the remainder of the Agreement. This Agreement is the entire agreement between you and Novalogy, Inc..

Any Waiver of any part or provision of these Terms will not constitute or be deemed a waiver of any other part or provision of these Terms. 

If you have any questions or complaints regarding the Services, or if you believe you have any claim arising under or in connection with these terms, you agree to contact Novalogy, Inc. at: info@goayo.com. Alternatively, you may contact us by mail at: 340 S Lemon Ave, #8535, Walnut, California, 91789, United States.

This Privacy Policy informs you how Novalogy, Inc. uses personal information collected by the Services. By using or accessing the Services, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis.

Novalogy, Inc. may collect identifying information, including names, year of birth, and other information provided to Novalogy, Inc. by you. The information provided to Novalogy, Inc. by you, the user, is used to facilitate your chosen use of the Services and to improve the Services and adapt such Products to better suit the needs of users. Such information will not be sold, licensed, distributed or otherwise provided to third-parties without your express written consent, except to process payment information.

Novalogy, Inc. may collect non-identifying information from you. Such information on its own, cannot be directly associated with you or used to identify you. Such information is gathered for use in analytics in order to identify patterns and trends in usage in order to improve the Services.

Novalogy, Inc. may gather such non-identifying information that your web browser, depending on its settings, may make available. That information includes your Internet Protocol (IP) address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating and immediately after leaving the Services.

The Services may make use of Crashlytics to log app crashes. All crashes and related data are reported automatically and anonymously to the server in order to improve the Services.  

Information that identifies or is otherwise personal to users will be stored on Novalogy, Inc.’s secure servers. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

COOKIE POLICY

A cookie is a small data file that is placed on the hard drive of your computer, tablet, smartphone or other device when you visit a website. When we refer to cookies, we include other similar technologies, such as flash cookies, pixel tags, web beacons or bugs (including transparent or clear gifs). Some cookies are functional and enable additional functionality when a user accesses the website (e.g. saving user preferences or language suggestions). Other cookies are non-functional, but allow us and third-party technology platforms to serve you with tailored messages and advertising relevant to a user’s interests. We use cookies to keep track of how you use our website and services, so we may provide a personalized service.

We use the following types of cookies:

We use our cookies and other tracking technologies to collect persistent identification numbers to enable our website to recognize you as a repeat visitor and apply your settings and preferences you set on our website, and collect actions you take on our website and your browsing history. We will process your information in the EU and in the United States, in accordance with our Privacy Policy.

Cookies helps us deliver an effective and personalized online service to you.

Our Cookies. We deploy cookies to help us to identify and track how users navigate and use our website, to enable some of the features within the website that may be beneficial to you (e.g. allow you to adjust language preferences or advertising settings), and to recognize you when you return to certain pages of our website (this speeds up your access to the website, as you do not have to log in each time). We also use cookies to carry out research and statistical analysis to help improve our content, products and services and to help us better understand your requirements and interests, to make your online experience more efficient and enjoyable.  We may also use technologies, such as our own cookies, to provide you with personalized and interest-based advertisements and marketing materials as well as third-party content tailored to your interests. We provide further information in the table below.

Third-party cookies. We may also use cookies issued by third parties to track the websites you visited before and after visiting our website or search terms you used immediately prior to visiting our website. This helps us improve our online profile and tailor advertising to you. We may also use such cookies to display content from third parties. The third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.

The information we obtain from our use of cookies may contain your personal information but only where you voluntarily provide it (e.g. by completing an online form or entering your email address into a subscriber box) or where you purchase goods or services from us. We will process your personal information we obtain from Required Cookies based on our legitimate interests.  We will process your personal information we obtain from Functional, Interaction, and Marketing Cookies, based on your consent. 

By continuing to browse on our website after our cookie banner displays, you consent to our deployment of cookies and use of your personal information as described in this Policy. If you do not wish to accept cookies from our website, or would like to stop cookies being stored on your device in the future, you can change the cookie settings in your web browser. See the “Help” section in your browser menu for guidance how to do this. Note that changing cookie settings may affect certain features within this website. 

If you have any questions about our use of cookies or other technologies, you may email us at info@ayoaustralia.com.au 

    • Agreement

    • License for use of the Services

    • Certain Restrictions

    • Necessary Equipment and Software

    • Intellectual Property

    • Purchase of Products

    • Limitations of Liability

    • Remedies

    • Indemnification

    • Amendments to the Terms

    • Dispute Resolution

    • Severability and Entire Agreement

    • Waiver

    • Contact Information

    • Privacy Policy

    • Collection of Information

    • Commitment to Data Security

    • WHAT ARE COOKIES?

    • WHAT TYPES OF COOKIES DO WE USE?

    1. Required Cookies: Cookies that are required for you to operate and navigate our website, and use certain features. We store these cookies for the duration of your visit on our website.

    2. Functional Cookies: Cookies that allow us to measure how you access and use our website, so we may improve performance. These may include cookies a third party places on our behalf. We store these cookies for up to two years.

    3. Marketing Cookies: Cookies that allow us to serve targeted advertising or third-party content to you on our website. These cookies allow us to share your information (e.g. what products and services you viewed on our site with our advertising platforms so you will be presented with more catered advertisements. We store these cookies for up to 365 days.

    4. Interaction Cookies: Cookies that allow you to interact with your social media accounts or to submit reviews and feedback, share your opinions, comment on or rate our products or services and chat with our customer service agents. These cookies may also track your interaction on social media platforms.  How long we store these cookies is set by the third-party vendor, like the social media platform or feedback platform, but we may store them up to two years.

    • WHAT INFORMATION IS PROCESSED?

    • HOW WE DEPLOY COOKIES

    • LEGAL BASIS FOR PROCESSING

GENERAL POLICIES

Returns and Warranty

We want to make sure you’re happy with your purchase. However, in case you receive  faulty AYO unit and you are not satisfied with your AYO to arrange a replacement,  you may be able to return it and get a refund, please see the details and cases below:

How to claim a refund:

In order to claim a refund, first, you would need to inform our us at info@ayoaustralia.com.au about your intention to return the product within the 14-day period after your order is dispatched.

Photos, video and a description may be required, to explain how your item has proven faulty and why a refund is sought.

Then we will provide you with instructions on how to return the product.

After that you can proceed with sending the product back.

Bear in mind that you take full liability in case the shipment gets lost on the way back to us. 

Once received, the returns will be inspected upon arrival.

The product must be returned with its original packaging and in good condition (as good as new).

We will then notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and sent back to you within 5 business days.

The refund will be equal to the full amount minus any payment fees incurred with your purchase, as well as the initial postage costs.

Warranty

AYO comes with a 1-year warranty in Australia and New Zealand.

Malfunctioning or Damaged Products:

We are obsessed with quality and put  the utmost importance into providing a high-quality product. 

We put AYO through a rigid quality assurance process.

In the very rare situations when the product you receive might be defective or malfunctioning, please email info@ayoaustralia.com.au with pictures of the product defect, so that we can take care of you!

In most circumstances, we will exchange the defective item for a brand new one.

Please note: if the defect was caused by improper use or care, it will not be considered a manufacturer defect, and we will not be able to replace your AYO, or offer you a refund. All care should be taken with your AYO, to use them safely, with care and in accordance with electrical safety standards.