AYO Blue light therapy policies
Returns and warranty
Last updated August 2018
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Returns and Warranty
We want to make sure you’re happy with your purchase. However, in case you receive faulty AYO unit and you are not satisfied with your AYO to arrange a replacement, you may be able to return it and get a refund, please see the details and cases below:
How to claim a refund:
In order to claim a refund, first, you would need to inform our us at about your intention to return the product within the 14-day period after your order is dispatched.
Photos, video and a description may be required, to explain how your item has proven faulty and why a refund is sought.
Then we will provide you with instructions on how to return the product.
After that you can proceed with sending the product back.
Bear in mind that you take full liability in case the shipment gets lost on the way back to us.
Once received, the returns will be inspected upon arrival.
The product must be returned with its original packaging and in good condition (as good as new).
We will then notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and sent back to you within 5 business days.
The refund will be equal to the full amount minus any payment fees incurred with your purchase, as well as the initial postage costs.
AYO comes with a 1-year warranty in Australia and New Zealand.
Malfunctioning or Damaged Products:
We are obsessed with quality and put the utmost importance into providing a high-quality product.
We put AYO through a rigid quality assurance process.
In the very rare situations when the product you receive might be defective or malfunctioning, please email firstname.lastname@example.org with pictures of the product defect, so that we can take care of you!
In most circumstances, we will exchange the defective item for a brand new one.
Please note: if the defect was caused by improper use or care, it will not be considered a manufacturer defect, and we will not be able to replace your AYO, or offer you a refund. All care should be taken with your AYO, to use them safely, with care and in accordance with electrical safety standards.